Reference

How doo11 Handles Your Personal Information

Your account details, wallet information and browsing activity are handled with care — this page sets out exactly what we collect, why we collect it, and how you can ask us to change or remove it.

Account data is yours to accessbKash, Nagad, Rocket payment details kept secureRequest changes at any timeNo data sold to third partiesPolicy applies where local law permits

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What This Privacy Policy Covers

doo11 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the details you provide during registration — your name, email address, phone number and the mobile wallet you use, whether that is bKash, Nagad or Rocket. We also collect transactional data tied to deposits and withdrawals so

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we can verify your identity and process payments correctly. Browsing data, such as which pages you visit and which device you use, is collected automatically through standard cookies and session logs. We use this data to run your account, process your wallet transactions, detect unusual activity,
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and improve how the platform works on mobile. We do not sell your personal data to advertisers or unrelated third parties. Data may be shared with payment processors — including the gateways that handle bKash, Nagad and Rocket transfers — solely to complete your transactions. We
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retain your account data for as long as your account is active and for a period after closure as required by applicable rules. You have the right to request a copy of your data, ask us to correct inaccurate records, or request deletion where no legal
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obligation requires us to keep it. This policy applies to accounts where access is permitted under local law and eligible regional terms.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to access your stored data, correct something on your account, or ask us to delete your records, reach out through any of the channels below. Our team handles privacy requests alongside general account queries — there is no separate queue for data questions. We aim to respond to every privacy-related message within a reasonable time, and we will confirm receipt so you know your request is being handled.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply security measures across every layer where your data is stored or transmitted — from the moment you enter your bKash number during a deposit to the session logs we keep on our servers. Here is how each key area works in practice.

Payment Data Security

Your bKash, Nagad and Rocket wallet details are passed through encrypted channels. We do not store full wallet credentials on our servers after a transaction completes.

Cookies and Session Data

We use session cookies to keep you logged in and analytics cookies to see which parts of the platform get the most use. You can adjust cookie preferences through your browser settings at any time.

Account Access Controls

Your account is protected by password and OTP verification sent to your registered number. We log each login attempt so unusual access patterns can be flagged quickly.

Data Retention and Deletion

We keep your account data while your account is open and for a set period after closure. When the retention window closes, personal data is deleted unless an ongoing obligation applies.

Your Privacy Questions, Clearly Answered

These are the questions we hear most often about how doo11 handles personal data, wallet records and account information. If your question is not covered here, reach us through live chat or the account help form.

We collect your name, email, phone number and the mobile wallet you register — bKash, Nagad or Rocket. We also log your device type, session activity and transaction history to run your account correctly.

Wallet numbers are passed through encrypted payment channels to complete your transfer. We do not store full wallet credentials on our servers once the transaction has cleared and been confirmed.

Yes. Send a data access request via live chat or the account help form, including your registered phone number. We will confirm receipt and respond with your records within a reasonable period.

Submit a deletion request through live chat or email support. We will remove your personal data once any legally required retention period has passed and your account is fully closed.

We share data only with the payment processors that handle your bKash, Nagad and Rocket transfers. We do not sell your data to advertisers or pass it to unrelated third parties for marketing.

This policy applies to accounts where access is permitted under local law and eligible regional terms. Whether our platform is available to you depends on your local laws and the region you access from.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFootball SuperGoal InfoDoo11 Banking

How doo11 Handles Your Personal Information

How to Reach Us About Your Privacy

How We Protect and Manage Your Information

Payment Data Security

Cookies and Session Data

Account Access Controls

Data Retention and Deletion

Your Privacy Questions, Clearly Answered

01 What personal data does doo11 collect when I open an account?

02 Is my bKash or Nagad wallet number stored after a transaction?

03 Can I request a copy of the data you hold about me?

04 How do I ask doo11 to delete my personal data?

05 Does doo11 share my data with third parties?

06 Does this privacy policy apply to me in Bangladesh?

Privacy Policy

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